FAQ

Customer Service:

If you need help making a decision about which product to purchase, we will be glad to discuss it with you before you purchase. We would like you to make the best selection that fits your need instead of having to return a product later. After you receive your products and you have questions about the use, you can call and talk to a tech support person about how to make it work or setup a return if it is faulty. If we can't answer your question we will get you in touch with the right person to answer your needs. In the event you decide you just don't like the product, call us for a return authorization. We'll do what is right for you. Just want to talk about the future of wireless motorcycle communication? Pick up the phone and call us or send us an email. We'll be glad to hear from you. Customer service is the difference between us and the other guys. Give us a call and discover for yourself. You'll be glad you did.

Customer Excerpts:

"Thanks a lot. You guys have the best price by far for this product."

"greetings tony and dempsy... i ordered 2 of the interphone f 4 units on tuesday and they arrived in socal on thursday... i have one word for the entire buying experience with you folks... from the 1st phone call to ordering from your website to receiving the product... excellent... i installed them last night and will dial them in this weekend as we are doing back to back day rides... i started a review and will post it as soon as i figure thing out... thank you very much... you folks are completely pro..."

Shipping:

Our products ship several times a day (except Sunday). If your order comes in before the close of business it will almost always go out the same day.

Availability:

We have inventory on products we sell with very few exceptions. If there is any reason for delay we will contact you so you can either decide if you wish to order from another supplier or allow for a wait.

There are several methods:

email

info@wirelessriders.com

use the help menu and contact us with the support function

and of course you can always call on the phone

1-888-841-4916

We ship daily (except Sunday) USPS Priority Mail which usually takes about 3 business days. Occasionally we will drop ship an out of stock item.

Read online help please. See Help Section

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.

IMC Motorcom - Benchmark Helmets - Camos Systems - (949) 544-1735 Chatterbox Systems - Chatterbox USA - (888) 452-2269 Blueant - Interphone - (866) 891-3032 You can always give us a call and we will either answer your question or point you to where you can get an answer.

When you choose a system there are really only two choices. The main difference is the microphone mounting. Microphones come either in a boom (on a flexible stem) or a wire. The boom/stem microphone attaches near your ear and the microphone extends out on a flexible boom/stem and stays near your mouth even if you flip up the helmet front or your helmet doesn't have a front. The other microphone option (full face) has a wire, usually with a velcro pad, that attaches to the front inside of the helmet. You can use a open face (or 3/4, modular) system on a full face helmet without issue (this is how the Blueant Interphone system works). If your helmet has a place to attach a microphone which stays in front of your mouth you can use the full face systems. If your helmet doesn't have a fixed attach point or you don't want the microphone moving up when you flip up the front of the helmet, then use an open face system.

Half helmet systems are used when your helmet doesn't cover your ears (there isn't a place to mount speakers). These systems use a headset that rests on your ears and uses a boom/stem microphone. The Camos half helmet systems are the only product we offer at this time which is of this type.

The systems are always on, but the unit will typically and automatically mute the microphones when not in use. The newest Chatterbox XBi requires a button push to activate the intercom.